Where do our services cover?
Currently, we only offer our services within the United States to ensure fast and seamless shipping. We apologize for any inconvenience this may cause you.
When will my order arrive?
Our order processing time is usually 1-2 business days. Our cut-off time for orders is Monday through Friday at 17:00 (AKST). Orders placed after this time will be processed and shipped the next business day (excluding holidays).
Shipping usually takes 2-5 business days, so your order will usually arrive within 3-7 business days.
How much do I have to pay for shipping?
Our shipping costs are calculated based on the amount of your order. For orders under $59.99, we will ship your order via USPS First-Class Package for a $4.99 fee. For orders $59.99 and above, we offer free shipping.
Who pays the sales tax?
The merchant bears the sales tax, meaning you can pick your favorite products at will without worrying about taxes.
What if I don't receive the product for a long time?
Please first make sure that you have filled out the correct shipping information. If the receiving information is incorrect, you may not be able to receive the product. If the receipt information is correct and you have not received the product more than 45 business days after it was shipped, you can request a refund or a reshipment.
What if my order doesn't ship long after I place it?
If the order takes too long to process (more than 10 business days), please get in touch with us within 15 business days, for which there are two solutions:
- Directly refund the full amount.
- Arrange the shipment as soon as possible and provide an additional $6 coupon as compensation.
What if a product is lost in transit?
Although we are not responsible for products lost in transit, we can help you contact the logistics company. You can report your problem to us by phone or email (help@crystaljewelco.com), and we will arrange for someone to check and solve the problem for you.
What if I still have any questions about this policy?
If you have any questions about our policies, contact our customer service team anytime for a consultation. The contact information is +(1)(646) 319-4518, or you can leave a message through the "Contact Us" form, and we will reply within 24 hours reply to you.
